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Body Pharm Labz

Legal

Privacy Policy

Your privacy matters. Here's how we collect, use, and protect your information.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, phone number, shipping address, and payment information. We also collect usage data such as pages visited, browser type, and device information to improve our services.

2. How We Use Your Information

We use your information to process orders, communicate order status, provide customer support, and improve our website. We do not sell, rent, or trade your personal data to third parties. Your information may be shared with trusted service providers (payment processors, shipping partners) solely to fulfil your order.

3. Payment Security

All payment processing is handled by Paystack, a PCI-DSS compliant payment gateway. Body Pharm Labz does not store your credit card details. All transactions are encrypted using SSL technology.

4. Cookies

We use cookies and similar technologies to maintain session state, remember your preferences, and analyse website traffic. You may disable cookies in your browser settings, though this may affect certain site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 5 years in accordance with South African financial regulations.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at sales@bodypharmlabs.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies before submitting personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes your acceptance. Last updated: March 2026.

Questions? Email sales@bodypharmlabs.com

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